View Request Locations

The View Request Locations tool allows you to view where requests or customer complaint locations have occurred in your map.  This tool is effective for any request that has an address assigned on the Location tab in the Requests module.

To use this command, complete the steps below:

1. Right click on the View Request Locations button .  You will be prompted with a dialog asking which requests you would like to view.

   

2. By default, the date range is for the current month.  This allows you to view all requests for the current month with a single click.  You can also enter a different date range if needed.
3. If you would like to view requests from one category only, you can open the category tree on the right-hand side and select the category you are interested in.  For the current version of the software, selecting a category will only show requests that are assigned to that specific category, not all categories beneath that category.
4. If you prefer not to select a specific category, you can mark the "All Categories" checkbox.

   Hint:  If you do not select a category, the system automatically queries all categories, so it is not required that you check this box.

5. Saved filters from the Requests module Filter in Lucity™ may be applied as well.  To apply a saved filter, click on the "Use Saved Filter" button. To see a list of only the filters that you have created, mark the "My Filters Only" checkbox.

   

6. Double click on the filter you want to apply from the list that is displayed.  If you want to create a new filter, open the Requests module in Lucity GIS, then create a new filter and save it.

   Note: Advanced filters are currently not supported with this tool.

7. Once you double-click the filter you want, it will be displayed in blue text.

   

8. To remove the filter, click on the "Use Saved Filter" button again and double-click on "<None>", the first item in the list.
9. Click "Display" and the system will display all of the requests that meet your selected criteria.  While the system is processing, there will be a progress bar in the lower left-hand corner of the map.
10. Once the processing is finished, you will receive a prompt telling you how many requests were in the search, and how many of those addresses it was able to match.

    

11. Three layers (point, line, and polygon) will be added to the table of contents and will show the location of the work requests that meet the selected criteria. To change the way the layers are displayed, right click on the layer and go to the symbology tab.

    

    • The tool will attempt to map all work request locations for all requests that meet your selected criteria. Features that weren't able to be spatially represented will still be added to the layer, but will have a value of 0 in the InMap field.
    • The Count field is used to show the number of requests with a specific address.

      Notes: Start and End Date are the only required selection criteria.  If you select a category, the system will filter for all work orders within the system where Category = [The Category you selected] and the request received date is between the start and end date you specified.  If you select a saved filter, the system will find all work orders that meet the selection criteria for the saved filter and where the received date is between the start and end date you specified.

      The start and end dates are inclusive; the system will find all requests whose received dates are greater than or equal to the start date you specified, and are less than or equal to the end date you specified.  

      The Work Request Locations tool plots locations in the map in the following order: (1) By looking for the associated asset; (2) If no asset is found or if one is not associated with the Request, then the tool looks at the X/Y coordinates; and (3) If no asset or X/Y coordinate is associated with the Request, the tool geocodes the Request location address.

      This tool uses the first geocoding service loaded into the map you are using to plot address information.  This can be done by going to Tools > Geocoding > Geocoding Services Manager.