Communications Tab

The Communications tab archives records of all conversations, e-mail messages and notices sent to the facility.

The Conversation History grid stores information about general communications between the agency and facility.

A sample of the grid appears below. Sort records in the grid by clicking on the headings. An up or down arrow (highlighted in orange below) indicates whether data appear in ascending or descending order.

Right-click in the conversation history grid.
Select Add Record from the menu, the following dialog will appear:
Fill out the Conversation Date (required).
Note: This must form an unique combination with the time field
Fill in the information and save the record.
Note: Documents can be attached to conversation records

The Email Tracking grid is read-only. It maintains a record of all e-mail notifications sent to primary facility contacts or owners using Lucity Notifications. Click on a column header to sort records in the grid. (A sort arrow is highlighted in orange below.)

Note: Queued messages are stored in the database and are sent based on settings in the Lucity Administration Tool.

The notification fields can be completed by users to keep track of when a notification went out. However, this method does not automatically create a record in the Notice History grid. The Notice History is updated automatically when a notification is added using the Notification Update toolkit function.

The Notice History grid displays a list of notifications sent out manually. Records are automatically added to this grid when the Notification Update toolkit function is used. E-mail notifications sent using Lucity Notifications are tracked on the Tracking tab.

Right click in the grid, select Add Record, and the following prompt will appear.
Fill out the Notification and Date Sent fields. These are required and must form a unique combination.
Save the record.

OR
Use the "Notification Update" toolkit function
Note: Documents can be attached to Notices.

Tracked Item	Notes that an e-mail notification was sent.
Description	States whether the notification is queued, sent, or failed.
By	Indicates which user, by login ID, sent the e-mail.
Date	The date the e-mail was sent
Time	The time the e-mail was sent.

Notification	Indicates the type of notification sent.
Notification Date	Records the date that notification was sent.