Security

Before a agency can launch the Citizen Portal application, an administrator must designate a user through whom the Citizen Portal application will access the Lucity databases. That user must also have permissions to create Work Requests. These steps are performed within the Security program.

Several Groups and Users are pre-established when Lucity is installed. One of these default groups is the PublicWebGroup. That group, by default, includes a user called PublicWebUser.

The PublicWebUser is automatically designated as the login that the Citizen Portal application will use to log into Lucity.

In the Lucity Security program, go to Security > User/Groups Setup.
On the left side, under Users, check for the PublicWebUser.
If this user does not exist, click New User.
In the User: field, enter PublicWebUser and click OK.
On the right side, under Groups, check for the PublicWebGroup.
If this group does not exist, click New Group.
Enter PublicWebGroup as the Group Name and click OK.
Select the PublicWebUser on the left and the PublicWebGroup on the right and click Associate.

In the Lucity Security program, go to Security > Permission Setup.
On the left, under Groups, select the PublicWebGroup.
On the right, in the Modules tree, expand the Work node and check the Work Requests box.
In the Permissions list, select the General - Add and Run permissions.
Click the Grant button.

Note: The Permissions screen may look different, depending on settings under the View menu.

After installing Web Citizen and setting up the PublicWebUser, the PublicWebUser login must be associated with the Lucity Web Citizen application. This tells Web Citizen to use this user login to access Lucity to create Requests.

This relationship should already be established by default; however, an administrator can verify the link through the following steps:

In the Lucity Administration tool, go to System > Settings > Web Site tab.
In the Login ID use for Citizen Website field, verify or enter PublicWebUser.
Click Save.