To select general options for the Requests module, complete the following steps:
Click on the General Options tab.
Select Work Requests from the drop-down menu in the dialog box.
Click on the module toolbar to enter Edit Mode.
Right click on an option and select Edit. Depending on which option you select, you will receive a dialog box similar to the one below:
Enter a "Y" for yes if you want to select that option, OR enter an "N" for no if you do not want to use that option. Some options require you to enter other information in the dialog box such as numerical values.