Form Submission

After completing a Request Submittal form:

1. The following confirmation screen will appear thanking them for their request.

   

2. The new request will then be added into the system. Any notifications included in the Work Flow Setup will be sent to employees or supervisors.
3. New customers with addresses not found in the system will be added to the Lucity Customer modules, allowing the contact information to be stored.

   Note: New customers will only be updated from Requests if the "Update Customers from Requests" option is enabled in the Work > Administration > Work Options module in the Desktop application. Consult the help guide for additional details.

   Note: After receiving this confirmation, users can choose to create another request or close the program. If a field was provided on the form allowing the to enter an email address, the "Send e-mail copy" button will appear. This allows the user to have a copy of the confirmation sent to their email account.