Using the Work Flow Setup > Problems module > Notifications tab general problem notifications can be configured (set up in the Notification Setup module). These will be automatically sent when that problem is selected in a request. These can be used to update employee's, and other recipients with Work Request information.
A general problem notification is sent when a request or work order is created or edited, that problem is selected, and the request or work order is saved.
General problem notifications are sent immediately upon saving the request or work order. However, if the notification is an email there might be some delay depending on settings in the Lucity Administration Tools.
While the notification itself is created in the General > Notification Setup module, the notification is actually assigned to the problem in the Work Flow Setup > Problem module on the Notification tab.
Any Request notification can be overridden in the Request by checking the corresponding override button on the Department/Utility Locates tab. Otherwise the notification is sent automatically upon saving the record.
Note: When any of these check boxes are marked, the system will NOT send the corresponding notifications. Work Notifications may also be overridden in the Work Ordermodule.
Who receives a general problem notification?
to save the record.
to close the window.