Lucity Messenger Notifications

The Lucity Messenger notifications feature allows you to create default messages that will be displayed as a pop-up window on selected recipients' workstations. Settings in the Work flow Setup Problems, Tasks, and Employees modules will determine when pop-up messages are sent. For additional information, consult the Sending Notifications topic.

Important: The Lucity Messenger application is no longer installed automatically with the program. Please call Lucity Support for information on how to install it.

Note: User name and login information must be set up in the Lucity Messenger program prior to creating notifications. Also, check with your system administrator to ensure that your system will allow the port communication to the GSMsnger.exe application between workstations in your network. Often, local or network firewalls will automatically disable the Lucity Messenger by default.

Upon receiving a pop-up message, recipients can choose to view the actual work order or request related to the message or dismiss the message. For instance, if a user gets a message about a new work order assigned to him, he can click on "View Record" and the work order record will open, or he can simply close the window without viewing the record.

How To

1. Click on the module toolbar to add a new record.
2. Enter a unique title for the notification in the Notification Label field. This is the label that will appear in relevant notification pick lists
3. Select "Messenger" as your notification type.
4. Select the module this notification will be used for.

   Note: The Lucity Messenger notifications will only work with certain Work and Request Notifications

5. In the Recipient List dialog window, enter the computer name for each recipient (computer names are case sensitive).

   Note: When entering multiple computer names, you must use a semi-colon (NOT a comma) to separate each name. A list of the available computer names for your system can be viewed in Lucity Messenger>Tools>Computers.

6. Use the subject line to enter your message. See the auto-insert section for details on embedded fields.

   Note: All other fields will be grayed out, as they do not apply to this type of notification.

7. Click to save the messenger notification.

Upon sending a pop-up message, you will be notified if the message was sent successfully. However, you will not be notified when the pop-up message is received. If a recipient does not have the Lucity Messenger running, he or she will not receive any pop-up messages.