Website

Field

Function

Add new addresses from Citizen Web App to Customers if the Work Option "Update Customers from Requests?" is Yes

If the "Update Customers from Requests?" Work option (in Lucity Desktop) is set to "YES," and this setting is set to "TRUE," when citizens enter requests through the Citizen Web application, the system will check the Citizen Name and Address against existing records. If no match is found, the this information will be added to the Customer and Customer Address modules.

Allow advanced searches on Citizen Website

If this is enabled users can search for existing requests using the Citizen Portal app. This is only intended for Citizen Portal installs that are for internal use. This setting is set to "FALSE" by default. When set to "TRUE," the RequestList.aspx page functions, allowing the particular web page to be deployed to all clients.

Note: The RequestList file is used to look up the status of a Request submitted from the Citizen Web site. By default, users can enter the Request Number and Email Address to search for matching requests. This RequestList file allows users to search for requests by Email, Phone Number, or Request Number and is intended to be used by agencies that use the Citizen Web for their internal department users. It is not intended to be used by public citizens, even though it is part of the Citizen Web installation.

Allows opening of desktop application

When disabled, hides all of the Open in Lucity Desktop tools normally found in Lucity Web.

Citizen Checkbox label for copying requesters address

Indicates the caption to be displayed next to the Use Requester's Address checkbox on Request forms.

Citizen Checkbox label for remembering requesters information

Indicates the caption to be displayed next to the Remember Me checkbox on Request forms.

Citizen Email - Include link to request lookup

Provides a link to the TEXT version of the email that is sent to requesters after they enter a Request in Citizen Portal.

Citizen Request Lookup Page

Indicates the name of the page that displays information about a specific request to the citizen who submitted that request. The default value, RequestLookup.aspx, includes comments. Use the alternative value, RequestLookupNoComments.aspx, to exclude comments from the page.

Citizen Thank You page - Caption of button

Indicates the caption to be displayed on the button on the Thank You page. The default value is "Add Another."

Citizen Thank You page - URL button redirects to

Controls the behavior of the button on the Thank You page. This setting accepts three types of values:

• If left empty, clicking the button returns the citizen to the Request Submittal page.
• If a URL is provided (such as http://www.yoursite.com/), clicking on the button takes the citizen to that web page.
• If the word "CLOSE" is entered, clicking on the button closes the browser window.*

Comma delimited list of servers running WebCitizen

Lists the URL(s) of the server(s) used to run Citizen Web. If more than one server is used, separate each URL with commas.

Example: http://127.x.x.x:2290/gbamswebcitizen

Disable browser caching of xap files

Forces machines running Lucity Web to download all of the .xap files from the server every time they login, rather than relying on locally cached copies. This setting should be set to "TRUE" only in cases in which clients are unable to run the dashboard using Windows Authentication.  Setting the value to "TRUE" will resolve that problem, but performance will also be slightly slower.  Contact Lucity if you think you need to set the value to "TRUE."

Does the Internal Web App Use Multiple Web Servers (a server farm) TRUE/FALSE

Mark whether Lucity Web uses a Server Farm.

Flag that denotes if SSL is Being used for ChangePassword feature

Indicates whether the Change Password tool in the web uses SSL (Secure Sockets Layer) technology.

Get Custom Crystal Reports on Web App Startup

Causes Lucity Web get new copies of Custom Crystal reports from the Document server whenever Lucity Web is restarted.

Internal Website

Specifies the path to Lucity Web. This default path should almost never be changed. Edit this field ONLY if multiple web servers exist and one must be designated to support Lucity Administration for Web Apps Previews.

Internal Website Launcher Page

Specifies the path to the Lucity Web launcher page. This default path should almost never be changed. Edit this field ONLY if multiple web servers exist and one must be designated to support Lucity Administration for Web Apps Previews.

Login ID used for Citizen Website

The Lucity Login ID for the Citizen Web site is created during the installation process. The default ID is "PublicWebUser"; however, this ID can be edited if desired.

The specified citizen Login ID needs to belong to the PublicWebGroup in Lucity Security. This group has run and add permissions to use the public forms (Run - Work, Run - Work Requests, General Add - Work Requests, and Run - General Modules).

Additional users must be added to this group to access the public web forms. This login ID is also used for tracking purposes in Lucity Desktop.

Releases Licenses when browser is closed

When enabled and a user closes Lucity Web the program will automatically try to drop all licenses the use was holding in that session. This causes a small pop-up screen to open and close.

We allow agencies to disable this because some browsers might try to stop this and ask the user if they want to allow the window to close. If this is disabled licenses that are still being held by users that are not longer using them will be released as other users need them.

URL for Lucity Custom Web Integrations

Used to integrate a custom customer-lookup product, if an agency has purchased one. In such cases, Lucity provides the URL when it implements the custom product.

Use a custom customer lookup for requests

Indicates whether the Customer Lookup tools use the built-in Lucity functionality or a custom lookup tool. (Related to previous setting.)

Website Theme

Controls the look of the Lucity web page. "Default" is the standard Lucity setting.

Windows Authentication Website

Indicates the path to the launcher pages that tries to log the user into Lucity Web using windows authentication. This path should almost never be changed.