Email

Field

Function

Button text for send email button *

Controls the text that appears on the Send Email button on the Citizen Portal form.

Footer line in email ****

Controls the footer that is included on all emails sent by the system.

From Email Address

Sets the default email address that is listed as the sender on most email notifications.

Header line in email ****

Controls the header that is included on all emails sent by the system.

Include a hyperlink to the web application in emails sent from the desktop software *

When enabled, Work Order/Request email notifications generated in the desktop automatically include a hyperlink back to that Work Order/Request in Lucity Web.

Instruction label for additional emails *

Controls the text that appears in the Additional Emails section of the Citizen Portal form.

List of email addresses for system health notifications

Controls which email addresses receive notifications when nightly processes are completed. Enter a comma-delimited list of email addresses.

Request Generator allows replies to response email *

Controls whether requesters can respond to the message they automatically receive in reply to their original request email.

If this option is enabled, the responses are added to the original Request. If this option is disabled, responses generate new Requests.

Request Generator reply email body *

Establishes the body of the email that is automatically sent to requesters when they update a Request by replying to the original email.

Request Generator reply email subject *

Controls the subject of the email automatically sent to requesters when they update a Request by replying to the original email.

Request Generator reply to be sent when Request not found *

Outlines the automatic response sent to customers who send an email in reference to a Request that doesn't exist.

Request Generator response email subject *

Controls the subject of the email that is automatically sent to requesters when they send an email that generates a new Request.

Request Generator response email text *

Establishes the body of the email automatically sent to requesters when they send an email that generates a new Request.

Send daily email when nightly services processes finish

When enabled, sends an email when the nightly processes complete to all users identified in the List of email addresses for system health notifications setting. If these users do not receive an email, the processes most likely failed.

SMTP Server ***

Identifies the agency's SMTP server. Use this field to configure the SMTP server if you are connecting through Port 25. If you are not connecting through that port, use the email configuration that is installed with the services.

Text to include above the hyperlink in the email *

Specifies the text that should appear in the line above the hyperlink. (Tied to the "Include a hyperlink...." option.)

The first line of the body of the email sent to citizens *

Adds a line of text to the beginning of all automated client emails.

The last line of the body of the email sent to citizens *

Adds a line to text to the end of all automated client emails.