Before creating a notification template in the General > Notification Setup Module, here are a few things to consider
What module is this notification for? This will determine what type of notification to use. Water, Sewer, Fleet, Overdue, and Customer notifications only support email notifications.
If this is a work notification, what type of notification is needed? Four notification types are supplied with the program: Email(or Text), Report to Printer, Report to Default printer, and Messenger. Only these four types are designed to automatically send notifications based on a template.