Lucity has the ability to generate automated notifications for Requests. These notifications are often based on the Problem noted on the Request record or the Supervisor assigned to oversee the work.
Any automated email notifications the system sends in relation to the Request are recorded in the Request > Tracking grid.
Users can document notifications made by phone, postal service or other methods by adding records to the Request > Notifications grid.
Automated Notifications
Agencies can configure Lucity to automatically send a number of email Notifications at different points in the lifetime of the Request.
Customer Thank You - Thanks the primary Requester for making the agency aware of the issue and provides directions for follow-up.
Customer Completed - Notifies all Requesters that the issue has been resolved.
Overdue Problem - Notifies the associated Supervisor that the Request remains open past the expected completion date.
Problem/Categorized Problem - Alerts designated users that a Request related to a particular Problem has been submitted.
Supervisor - Notifies a supervisor that he or she has been assigned to the Work Request.
Manual Notifications
The system also enables users to manually send Notifications to stakeholders.
Requester - Enables a user to send a Notification to a Requester on demand.
Auxiliary Notifications
Auxiliary notificationsare sent by other Work Request applications that perform special functions.
Citizen Portal Thank You - Thanks citizens who used the Lucity Citizen Portal application to submit a Request.
Feedback Survey - Asks Requesters to complete a Feedback Survey at the point a Request is closed.
Work Order Status Change - Notifies the assigned Supervisor that the status has changed on an assigned Work Order. Also has the ability to send the same Notification to the Requesters on the related Work Request.