Request feedback enables the Lucity system to send your customers a simple feedback survey when a request is completed. Lucity provides a default survey format, and a default survey question and answer. The look of the survey and the look of the email that is sent can be customized by someone with javascript and html experience.
Configuration
Application Setup - Instructions for configuring the Request Feedback application for initial use.
UI Customization - Instructions for customizing the customer experience with the Feedback application, including:
Feedback Process
The following is an overview of the feedback process:
Email Example
Survey Example
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