UI Customization

After activating the Request Feedback application and configuring the server files, an agency must customize elements of the user experience. This includes:

Open the Citizen App Hive folder in the RequestFeedback directory.
Locate FeedbackSurveyEmail.html.
Edit the text of the email template as desired. You may also make changes to the HTML and Javascript in the template; however, Lucity cannot provide support for those changes.
If desired, add fields from the request record to the body of the email.
- More information about the syntax for automatically inserting field information.
After completing your edits save the FeedbackSurveyEmail.html file in the Citizen App Hive in the RequestFeedback directory.

Open Lucity Web and click the at the end of the application tabs.
In the Modules menu, select Work > Administration > Work Flow Setup > Problem Setup.
Use the button to open the Problem for which you would like to receive feedback.
Check the Feedback Survey option.
Clear the web caches to prompt the system to recognize the change.

In the Citizen App Hive > RequestFeedback directory, locate the Feedback.html file. This file contains the javascript headers that ensure Requests are properly configured to submit feedback to Lucity.
Make a backup of this file. This will let you revert back to the default version of the file if you need to.
Modify the original to make the survey appear as desired. You can customize the code using CSS, HTML, and javascript. Note, however, that Lucity cannot provide support for customizations you make to this file.
Save the edited Feedback.html file.

Open Lucity Web and click to open the Admin Portal.
Select Settings > System Settings and choose Citizen from the drop-down box.
Select the Request Feedback Question setting and click Edit.
Enter the question you would like requesters to respond to.
- Example: How would you describe our response to your problem or request?
Click Save.
Select the Request Feedback Responses setting and click Edit.
Enter the list of responses from which you would like them to select.
- Each response must be surrounded by " ".
- Responses must have a comma between them.
- Example: "Amazing","Incredible","The Worst"
Click Save.

Open Lucity Web and click to open the Admin Portal.
Select Settings > System Settings and choose Citizen from the drop-down box.
Select the Text to display after a successful feedback submission setting and click Edit.
Enter the message that you would like requesters to see when their feedback has been submitted successfully.
- Example: Thank you for your feedback!
Click Save.
Select the Test to display to citizens if there was a problem and their request could not be submitted setting and click Edit.
Enter the message that you would like requesters to see if an error prevented successful submission of the survey.
- Example: Your response could not be submitted at this time. Please try again.
Click Save.

Note: After performing the system configuration and customizing the user interface, an administrator should restart the Lucity Services.