Application Setup

Before an agency can use Lucity's Request Feedback function, an administrator must configure system components.

The following Lucity applications must be installed to facilitate the Feedback system:

Open Lucity Web and click to open the Admin Portal.
Select Settings > System Settings and choose Citizen from the drop-down box.
Select the Enable Requestor Feedback Emails and Responses setting and click Edit.
Set the option to True and click Save.
Select Settings > System Settings and choose Website from the drop-down box.
Make sure that the URL for Citizen Portal Application is supplied. The system should automatically supply the URL should when Lucity Citizen Portal is installed. If it is not filled out then get the url from IT and enter it into the field.

Open Lucity Web and click to open the Admin Portal.
Select Web App Management > Client Applications.
Click the Add Application button. A pop-up appears.
Enter an Application Name and Description.
In the Application Scope field, enter rw:rfb.
Copy the Application ID.
Click Save.
Select Settings > System Settings in the Admin Portal and choose Citizen from the drop-down box.
Select The current AppID for Lucity Customer Feedback setting and click Edit.
Paste the Application ID you copied in Step 6 into the text field and click Save.

In the Citizen App Hive > RequestFeedback folder, open the Feedback.js file.
Locate the following line of code:
this.$http.defaults.headers.common.APPID = "31B3F3DA-74B0-4206-8B21-733B3343C5C6";
Replace the existing ID with the Application ID you copied when activating the Request Feedback application.

Locate:
1. Open Lucity Web and click to open the Admin Portal.
2. Select Web App Management > Client Applications.
3. Click the Add Application button. A pop-up appears.
4. Enter an Application Name and Description.
5. In the Application Scope field, enter rw:rfb.
6. Copy the Application ID.
7. Click Save.
8. Select Settings > System Settings in the Admin Portal and choose Citizen from the drop-down box.
9. Select The current AppID for Lucity Customer Feedback setting and click Edit.
10. Paste the Application ID you copied in Step 6 into the text field and click Save.
this.$http.defaults.headers.common.APPID = "ApplicationID";

Modify: (Example)

this.$http.defaults.headers.common.APPID = "40ee9c93-e5d6-45ea-a667-022c90928f4d";
Recycle the Lucity Citizen Portal Application Pool and restart the Lucity Services.

The Feedback Survey files belong in 3 places
Citizen Portal Virtual Directory - This is the location the files are actually referenced from by the Citizen Portal application.
- Remote to the server running the Lucity Citizen Portal.
- Navigate to the Citizen Portal's directory on the machine. (ex. C:\inetpub\wwwroot\LucityCitizenPortal\Custom)
- Copy the RequestFeedback folder and place it in the \LucityCitizenPortal directory.
Citizen App Hive - This directory will store the files for the Request Feedback application. Lucity will retrieve copies of the files from this location.
- Create a CItizenAppHive folder in a shared location on your network, preferably in your Lucity Document Hive.
- Open Lucity Web and click to open the Admin Portal.
- Select Settings > System Settings and choose Citizen from the drop-down box.
- Select the Path where Custom Citizen App Files are stored (Citizen Hive) setting and click Edit.
- Enter the shared path to the CitizenAppHive directory.
- Click Save.
- Copy the RequestFeedback folder from step 2 and place it in the Citizen App Hive you created.
Services User > App Data Root - This is the location the Lucity Services use when sending Feedback email.
- Connect to the server running the Lucity Services.
- Look at the Windows Services list.
- Right-click on the Lucity Scheduler Service and select Properties.
- On the Log On tab review the windows user the service is running under.
- Go to the following directory on that server.
  C:\Users\ServicesUser\AppData\Roaming\Lucity
- Create the following directory structure.
  \clint001\CustomCitizen
  
  Note: depending on the number of clients you have clint001 may be clint002 or clint003.
- Copy the RequestFeedback folder and place it in the \CustomCitizen directory. The entire directory path will look similar to the following.
  C:\Users\ServicesUser\AppData\Roaming\Lucity\clint001\CustomCitizen\RequestFeedback

Note: After performing the system configuration, an administrator must customize user experience with the Request Feedback application and restart the Citizen Portal in Lucity Web > Admin Portal > Management > Tasks. This automatically happens overnight.