Editing and Viewing Requests from the Map

Requests may be selected and edited directly from the map after the View Request Locations command is used.  For information on loading work requests into the map, see Viewing Customer Complaint Locations in the Map.

When the View Work Request Locations command is finished processing, it automatically makes this tool active.  To edit and view requests from the map, complete the following steps:

1. Right click on the request location dots shown in the map. The following dialog will appear:

   

2. When you right click, you will be given the option to View Work Request, Edit Work Request, or View Work Request Report. If you select View or Edit Work Request, a list of all work requests at the point you clicked will be displayed with their request number.

   

   

3. Select the request you want to edit or view and the Request module in the desktop will be opened to the request you selected in either edit or view mode, depending upon which method you chose.