1. In the Work > Administration > Work Flow Setup > Problem Setup module, click the button to expand the desired Problem record.
2. Select the Categories grid and click the button to expand the Category record that you would like to associate with a Problem Notification.
3. In the Category Notification grid, click . The Problem Category Notification form appears.
4. Click to select an existing Notification template (required). The options in this pick-list come from the System Configuration > Notification Setup module.
5. Click Select.
6. Indicate whether the Notification should be triggered by a Request and/or a Work Order that bears the selected Problem and Category.
7. Save and close the record. The selected Notification now appears in the Category Notifications grid.

Now, when a user selects this Category and Problem combination on a Request and/or Work Order, Lucity will send the designated Notifications to the email addresses listed in each Notification's Recipient List.

Note: Several Notifications can be set up for a Category associated with a particular Problem.