Problem Notifications

Using the Work Flow Setup > Problems module > Notifications tab general problem notifications can be configured (set up in the Notification Setup (Notification Setup, http://help.lucity.com/webhelp/v175/desktop/index.htm#22846.htm) module). These will be automatically sent when that problem is selected in a request.  These can be used to update employee's, and other recipients with Work Request information.

FAQ

Who receives a general problem notification?

What triggers a general problem notification?

When is a general problem notification sent?

Where is a general problem notification configured ?

How can a general problem notification be overridden?

How To setup a general problem notification

How To setup a category-specific problem notification