Communcations Tab

The Communication tab stores records of all conversations, email messages and notices sent regarding the site.

The Conversations grid tracks general communications between the agency and site.

A sample of the grid appears below. Sort records in the grid by clicking on the headings. An up or down arrow (highlighted in orange below) indicates whether data appear in ascending or descending order.

Right-click in the Conversation grid.
Select Add Record from the menu. The following dialog appears:
Enter the Conversation Date (required).
Note: This must form an unique combination with the time field.
Enter other information, as desired.
Save and close the record.
Note: Documents can be attached to conversation records.

The Email Tracking grid, which is read-only, keeps a record of all emails sent via Lucity Notifications to primary site contacts or owners. The records in the grid can be sorted by clicking on a column header. (Below, a sort arrow is highlighted in orange.)

Description : States whether the email is Queued, was Sent, or Failed.

Note: Emails that are Queued are stored in the database for future delivery (based on settings controlled in the Lucity Administration Tool).

Users can complete the Notification fields here to track a notification; however, this method does not automatically create a record in the Notice History grid. The grid is automatically updated when a Notification is added using the Notification Update toolkit function.

The Notice History grid enables users to manually track notifications that their agency sends. Records automatically are added to this grid when the Notification Update toolkit function is used. Email notifications sent using Lucity Notifications are tracked on the Tracking tab.

A sample of the Notice History grid appears below. Sort records in the grid by clicking on the headings. An up or down arrow (highlighted in orange below) indicates whether data appear in ascending or descending order.

Right click in the Notice History grid and select Add Record. The following prompt appears:
Complete the Notification and Date Sent fields. These are required and must form a unique combination.
Save and close the record.

OR
Use the Notification Update toolkit function.
Note: Documents can be attached to Notices.

Notification	Identifies the type of Notification delivered.
Notification Date	Records the date that the Notification was sent.