Request Tracking

Request Tracking is a read-only grid that allows you to view the history of the request. From this grid you can see a variety of changes:

• When a request or work order was created
• When a request or work order was linked or unlinked
• When the status of a request or work order was changed
• When the priority of a work order or request was changed
• When a supervisor in a work order or request was changed
• When the follow up date for a work order or request  was changed
• When a category for a work order or request was changed

  Note: The types of changes viewed in this grid can be modified in Work Options.