Lucity has the ability to generate automated Notifications for Work Orders. These Notifications are often based on the Task noted on the Request record or the Supervisor assigned to oversee the work.
Any automated email Notifications the system sends in relation to the Work Order are recorded in the Work Order >Tracking grid.
Automated Notifications
Agencies can configure Lucity to automatically send a variety of email Notifications at different points in the lifetime of the Work Order:
Work Order Completion - Notifies the assigned Supervisor that the Work Order has been closed.
Leadworker - Notifies a Leadworker that he or she has been assigned to the Work Order.
Overdue Task - Notifies the assigned Supervisor that the Work Order remains open past the expected completion date.
Priority Change - Notifies the assigned Supervisor that the Work Order's Priority has changed.
Problem/Categorized Problem - Alerts designated users that a Work Order related to a particular Problem has been created.
Task/Categorized Task - Alerts designated users that a Work Order related to a particular Main Task has been submitted.
Start Date - Alerts the assigned Supervisor that a Work Order's Start Date is today. This is useful for Work Orders that are generated in preparation for upcoming work.
Supervisor - Notifies a Supervisor that he or she has been assigned to the Work Order.
Status Change - Notifies the assigned Supervisor of change in the Status of a Work Order.