Comment Fields

Comment from Customers

Documents supporting information provided by the customer.

Request to Work Order

Documents general information about the request that will be carried to resulting work orders.

When a Work Order is created from the Request, the system copies the contents of this field to the Work Order's Comment From Request field.

More information about Request fields carried over to a Work Order

WO Custom Fields

WO User 1 - 30

Enable an agency to add custom fields (Picklist, Double, Text, Date, and Boolean) to the Request that are later carried over to matching fields on the resulting Work Order.

More information about Request fields carried over to a Work Order

Common Fields

Custom Fields

Lucity Web includes a variety of empty fields that an agency can customize to meet its needs. The number of custom fields available varies by module. Custom fields may be any of the following types:

Pick-List	Lets users select a value (code/type) from an agency-defined list.
Alphanumeric	Enables users to enter letters or numbers in any combination.
Check-box	Used to indicate yes/no or on/off.
Numerical	Accepts numbers only.
Date	Provides a pop-up calendar to enable the user to select a date.

Last Modified Fields

Last Modified By	The login ID of the last Lucity user to change the record.
Last Modified Date	The date that the record was last updated.
Last Modified Time	The time of day at which the record was last updated.