Computer Hardware

The Computer Hardware modules store records for your agency's computer hardware infrastructure. These modules enable you to track and maintain the physical components of a computer, such as the central processing unit (CPU), monitor, keyboard, computer data storage, graphic card, sound card, speakers and motherboard.

In addition to documenting hardware specifications, this module makes the job of the IT director and technical support staff easier in the following ways:

Open the Computer Hardware module by selecting IT > Computer Hardware.
Click Add . The Computer Hardware form opens.
Enter a Computer Hardware Alt ID. The user can define this ID or if the field is left blank, the system will auto assign an ID. This value is required and must be unique.
Select the Status of the computer hardware. The Status Date and Status Time will be automatically populated when the status is selected.
Select the Hardware Type to indicate the desired item.
Select the Manufacturer of the computer hardware.
Identify the Model Number, Serial Number, Asset Tag ID and MAC Address. Enter when the computer hardware was installed and by whom, and who it was Assigned To. Enter other identifying attributes.
Use the Related Module Link fields (Building ID, Floor ID, etc.) to assign the computer hardware to a specific building, floor, etc.
Enter the Specs of the computer hardware.
Enter the Purchase Info, if desired. The purchase information includes warranty information.
Enter the Manufacturer Info.
Complete other fields as desired.
Click Save to save the record. The new record appears in the Computer Hardware grid.

In the Computer Hardware module, click to expand the Computer Hardware record you want to add a support record to.
Select the External Support grid and click Add . The External Support form opens.
Enter the Support Ticket Number (required) provided by the external technician.
Enter the Support Issue.
Enter the Contact Date and Contact Time.
Enter the Contact Name and Contact Email of the person you contacted at external support.
Use the Long Note for any explanation that is needed.
Mark the Return Required box if computer hardware needs to be returned and mark the On-Site Support Required box if support is needed.
Click Save to save the record. The new External Support record now appears in the grid.

Open the Computer Hardware module by selecting IT > Computer Hardware.
Click Add . The Computer Hardware form opens.
Select the applicable Status.
Complete other fields as desired.
Click Save to save the record. The new record appears in the Status grid.

In the Computer Hardware module, click to expand the Computer Hardware record you want to add an installed hardware item to.
Select the Installed Hardware grid and click Add . The Installed Hardware form opens.
Select the Installed Hardware (required).
Enter the Install Date (required) and Install Time.
Enter a Description and other identifying attributes as desired.
Click Save to save the record. The new Installed Hardware record now appears in the grid.

Select a record in the Computer Hardware grid.
Click the button and select Add Replica Record | Selected Record. The following pop-up appears, asking for confirmation:
Click OK. Another pop-up opens:
Provide a new Alt Computer Hardware ID. This is required and must be unique.
Click OK. When the Toolkit is finished running, your new Computer Hardware record appears in the grid. The new record contains the same information as the original record.