Internal Web Application
If a user of the internal web application opts to receive an copy of their Request via email, the message will include the reference number of the Request. This reference number, which represents the unique ID for the Request, can be used to access the information at a later time.
Web Citizen Application
If a citizen opts to receive a an email copy of their Request from the Web Citizen application, they will receive an email similar to the one below. The email contains the reference number for the Request and a link to view the status of your request. If the link does not work for some reason, the email also provides the citizen with a web address that they can copy and paste into their browser address bar.