Priority Change Notification

The Employees assigned as Supervisors on Work Orders can be sent email notifications informing them if the priority changes on their Work Order.

FAQ

What causes the Priority Change Notification to be sent?

Where is this Notification setup and who receives it?

How Can Work Notifications be Overridden?

How To Set Up a Task To Generate a Priority Change Notification

  1. Create an email template in the General > Notification Setup (Notification Setup, http://help.lucity.com/webhelp/v175/desktop/index.htm#22846.htm) module.

    Note: The notification template must have these values

    notif11

  2. After creating the template, go into the Work Flow Setup > Task module.
  3. On the Notifications tab
  4. In Work Flow Setup > Employee > Contact Info tab the Email field must be filled out for the supervisor to receive the notification.

    employee_Contact

  5. After completing the above setup, every time the task is used as the main task on a work order, and the priority is changed, the supervisor will receive the email notification.

Note: The Work Task must be selected as the Main Task on the Work Order for the related notifications to be sent.