Services

The Services install/upgrade should be performed only once at the server where services will reside. Do not install this program on more than one server. We recommend that you close all Windows applications before installing the Services.

Do we need to Install the Lucity Services?

Yes. The Lucity Services carry out important background tasks for every part of the suite of Lucity programs.

General Requirements

• For a list of general hardware and software requirements go here.
• The Server Install must be completed prior to the Services Install.

Specific Requirements

• .NET Framework 4.5.1 (Full)

How To

1. Open the Lucity install media and run Setup.exe, the following screen will appear:

   

2. Select the Services option on the menu. The following window will appear:

   

3. Read the Notice screen carefully.
4. Click to continue.

   Note: The Services require Microsoft's .NET Framework 4.5.1. If you do not currently have these runtime dependencies installed, the install will prompt you to install them now. You'll need to install these dependencies and then restart the installation. After restarting, the Services installation will automatically continue where you left off.

5. The Welcome window will follow.

   

6. Read the Welcome screen carefully.
7. Click to continue. The Application and Config Directory Locations window will then appear:

   

8. Using the button, choose the path to the local application folder in which you want to install the service executables and supporting files.

   Note: These program files must be installed locally on the machine where the work services will be run from (e.g. C:\, D:\). Also, the work services program files should not reside in the same folder as your Desktop install programs, nor should they reside in your shared configuration directory.

9. Using UNC naming, specify the folder where all your shared configuration files are stored (this folder is usually on the network drive and contains your FldSync.ini and GBALogin.mdb files).

   Note: UNC naming must be used to specify the shared configuration directory, as Windows services do not have access to mapped drives. See the screen above for an example of UNC formatting.

10. Click to continue. The Configure Service Credentials window will then appear:

    

11. Read the Configure Service Credentials screen carefully.
12. Enter your username, domain name, and password.

    Note: If your server is not running in a domain environment, simply leave the Domain Name field blank.

13. Click to continue. The Start Installation window will appear.

    

14. Click to continue. The Services installation process will begin.

    Note: If you receive the following error during the installation, there is likely a problem with the credentials you specified earlier in the install. Please rerun the installation and provide credentials that have local administrative privileges. These credentials must also have read/write/execute access to the application and configuration directories you specified.

    

15. Once the installation is complete, the following window will appear:

    

16. Click Finish. The install will then run several processes/setup tools for individual services.
    • The following window will appear. This is important for users that use the Email to Request Generator.

      

      • Click Run to begin configuration of the Email to Request service for your first client. Note: This can be run later.
      • More information about configuring the Email to Request Service
    • The following window will appear. This is important for agencies that use the Lucity Field Laptops.

      

      • Read the notice screen carefully.  We recommend that you choose to run LucityPostDB.exe at this time.  This procedure allows your field laptops to synchronize with the server.  Click to complete this process.  

        Note:  This is the final step in the Services install/upgrade.

        • If you choose, you can run LucityPostDB.exe at a later time.  Click to choose this option.