Email

Field

Function

Button text for send email button *

Controls the text that appears on the Send Email button on the Web Citizen form.

Days to keep data in email error log table

No longer used.

Disable the Centralized Email Server

No longer used.

Footer line in email ****

Footer that is included on all emails sent by the system.

From Email Address

This sets the default email address that will be listed as the sender on most email notifications.

Header line in email ****

Header that is included on all emails sent by the system.

How often to process the email cache (in minutes)

No longer used.

Include a hyperlink to the web application in emails sent from the desktop software *

True or False field. Automatically includes a hyperlink from an email notification for Work Orders/Requests back to that Work Order/Request in Lucity Web.

Instruction label for additional emails *

Controls the text that appears on the Additional Emails section of the Web Citizen form.

List of email addresses for system health notifications

Enter a comma delimited list of email addresses. This list of addresses will receive an email, generated when the nightly processes complete.

Parts Reorder Notification Recipient List

No longer used.

Request Generator allows replies to response email *

Allows requesters to respond to the email they get in reply to their request email. If this is enabled the responses are added to the original request. If this is disabled the responses generate new requests.

Request Generator reply email body *

The body of the automatic response email sent to requesters when they update a request by replying to the original email.

Request Generator reply email subject *

The subject of the automatic response email sent to requesters when they update a request by replying to the original email.

Request Generator reply to be sent when Request not found *

An automatic response sent to the customer when they sent an email in reference to a request that doesn't exist.

Request Generator response email subject *

The subject of the automatic response email sent to requesters when they send in an email that generates a new request.

Request Generator response email text *

The body of the automatic response email sent to requesters when they send in an email that generates a new request.

Send daily email when nightly services processes finish

If this is marked to true all users in the List of email address for system health notifications setting will receive an email every time the nightly processes complete. If they do not receive the email it means the processes most likely failed.

SMTP Server ***

The agencies SMTP Server. Use this field to configure the SMTP server if you are connecting through Port 25. If you are not connecting through that port use email configuration that is installed with the services.

Text to include above the hyperlink in the email *

Tied to the "Include a hyperlink...." option. Add test to be included in the line above the hyperlink

The first line of the body of the email sent to citizens *

Add a line to text to be added to all automated client emails by default

The last line of the body of the email sent to citizens *

Add a line to text to be added to all automated client emails by default