Supervisor/Leadworker Notifications

Employees can be sent Supervisor and Lead Worker Notifications from a work order. These notifications are designed to let an employee know when they have been assigned as the supervisor or lead worker on a work order.

While the notification itself is created in the General > Notification Setup module, it is in the Work Flow Setup > Employee module where the supervisor work order notification or lead worker notification are selected for a particular employee.

Both the Supervisor/Leadworker, and anybody on the recipient list in the Notification Setup module will receive the email.

Note: An employee must be flagged as an active employee, and a lead worker or supervisor to receive the corresponding notifications.

Supervisor and lead worker notifications are sent whenever a new work order is saved. The email might not be received immediately, depending on system settings in the Lucity Administration Tools.

Note: Notifications generated from imported field data are processed when you synch. Only email notifications can be sent regarding imported field data.

Most Work Order notifications can be overridden. When filling out the Work Order, before saving, go to the WO tab and check the corresponding override box.

Note: Checking the Task Box will override the General Task, Work Order Completion, and Priority Change notifications.

Note: Start Date Notifications (based on tasks) can NOT be overridden.

Note: When any of these checkboxes are marked, the system will NOT send the corresponding notifications. Overdue Problem Notifications may also be overridden in the Requests module. For additional information, follow this link.

Note: Work Order Overdue notifications can also be overridden my enabling the Disable Work Order overdue notifications Work Option.