Enterprise Asset Management Help Guides

powered by Lucity

Starting with version 21.1, we began converting this help content to the guides you see at the top of this page. Within each guide you will find help content applicable to the most recent release of Lucity/EAM, as well as links to recent versions since 21.1. If you are using Lucity/EAM version 21.1 or newer, please refer to the help content in the current guides at the top of this page.

Help guides for versions 20.3 and older, referred to as “legacy” Lucity help guides, can be found at the bottom half of this page. We do not recommend you refer to these legacy guides, including their Search bar, except for content prior to version 20.3 or that is not included in the current help guides (above), such as Lucity Desktop.

EAM Administration

Covers administrative applications and functions for EAM.
As of version 21.1, this guide includes many sections that were previously published as separate guides. Note also that many administrative functions and applications are being moved into the EAM Web Admin Portal; that content is located in the EAM Web help guide.

  • Installation and configuration
  • Release notes
  • Security

Covers the contents and use of EAM Web.
*As of August 2022, (version 22.1), where module content was previously only available in the legacy guides, updated module-specific content is now included in this current guide.

  • User interface
  • Admin Portal
  • Web Map
  • Timesheet
  • *Module records, fields, and usage
EAM Mobile

Covers the Lucity Mobile applications.

  • CS EAM Mobile
  • CS EAM Mobile Warehouse
  • Lucity Mobile
EAM Integration

Covers integrating EAM with other systems.

  • Finance Enterprise
  • Cognos Analytics
  • Third party

Covers the Lucity ArcGIS Integration.

  • EAM ArcGIS Pro add-in
  • ArcGIS Integration Setup

Legacy Help Guides

versions 20.3 and older

Search Options:

Lucity Desktop

Covers Lucity Desktop functionality and settings. This includes module functionality and relationships.

For: Administrators and End Users

Lucity Web

Covers Lucity Web and Web Map functionality

For: End Users

Lucity GIS

Covers Lucity GIS setup, configuration, and functionality. This includes all tools in ArcMap, ArcCatalog, and the Lucity GIS Viewer.

For: Administrators and End Users

Lucity Import & Update

Covers how to configure and run imports using the Import & Update tool. This tool will import new records into Lucity or update existing records.

For: Administrators and End Users

Lucity Mobile

Covers Lucity Mobile (tablet app) setup and functionality for administrators and end users.

For: Administrators and End Users

Lucity Mobile Warehouse

Covers Lucity Mobile Warehouse setup and functionality for administrators and end users.

For: Administrators and End Users


Provides tips on setting up and working with the Lucity REST APIs.

For: Administrators and Developers

Lucity Data Dictionary

Covers all of the database tables used by the application and the relationships among them.

For: Administrators

Lucity Administration Tool

Covers the Administration Tool's System Settings, and configuration for Lucity Web, Web Citizen, Webmap, etc...

For: Administrators

Lucity Security

Covers the Lucity Security functionality. This includes user/group setup and assigning permissions.

For: Administrators


Covers Release Notes, Pre/Post installation checklists, and installation instructions.

For: Administrators


Covers what and how the Lucity Services perform.

For: Administrators