Notification Setup

The Notification Setup module is designed for users to create templates that can be used to send out automated system notifications. Using the notification module helps keep employees up to date on work and other important information, and automate informational emails to customers. Once the notification templates are setup here, other modules will need to be configured to use them.

Module Toolbar

For more information about the tools available in this module go here.

Note: Users can view any field definition by right clicking + Ctrl in that field.

To access the notifications module, in the menu select General > Notification Setup. This window will pop up.

Notification Formats:

There are four formats available for notifications:

• Email
• Text Messages
• Reports (sent to printers)
• Lucity Messenger (pop-up messages)

Multiple notifications can be created for each module or using each format; however, certain notification types (such as the Customer Thank You) can only be sent via email. Information from within the modules can also be inserted automatically into the subject line or body of email notifications.

Notification Supported Products:

Work

• Work Requests
  • Lets employees know that a problem was used in a work request, or is overdue.
  • Thank customers for their requests (Thank You email.)
  • Inform customers that you have taken care of the problem they reported (Completion email.)
• Work Orders
  • Alert supervisors and lead workers when a new work order was created and assigned to them.
  • Alert employees that a work order has been created using a specific task or problem.
  • Alert employees that a specific task was either; used in a work order, changed, or is overdue.
  • Alert employees when a Work Order is completed based on the main task.
  • Alert employees when priority on a work order has changed based on the main task.
• Work Permits
  • Send an email notification to a permit holder's contact email address.
• Work Project Management
  • Transfer funds from one Master Project to another.
  • Create a new Subproject under a Master Project.
  • Make an adjustment to a Project Purchase Order.

    Note: An extra notification can be set up to go out on the work order's start date, if work orders are created ahead of time.

Water

• Send emails to the owners of Water Backflow Preventers.

Sewer

• Send emails to Sewer Overflow Investigators.
• Send emails to contacts at, and owners of facilities with FOG agreements.
• Send emails to contacts at, and owners of Industrial Pretreatment Facilities.

Fleet

• Send emails to fleet vehicle operators.