Toolkit

Android Screenshot

The ITS Communications Action History grid contains several toolkits to add events to the grid and update fields on the communications record.

Toolkit

Function

Change Service

Used when adding or changing the phone number used for communication.

  • Updates the Phone Number field with a new phone number.

New IP

Used when adding or changing the IP address used for communication.

  • Updates the IP Address field with a new number.

Add New Device to unattached Comm ID

Used when linking the communication record to a communication device for the first time.

  • This is only available if the Comm Device ID field is blank.
  • Updates the Comm Device ID field with a link to a Communication Device.

Replace Communication Device

Used when replacing the linked communication device with a new one.

  • This is only available if the Comm Device ID field is filled out.
  • Updates the Comm Device ID field with a link to another Communication Device.

 Cancel Service

Used when canceling the communication service.

  • This is only available if the Comm Device ID field is filled out.
  • Clears out the Comm Device ID field.

 

How to change service

How to add a new ip

How to add a new device

How to replace a communication device

How to cancel service