Offline Mode

When users go into offline mode the app downloads parts of their dashboard, the views and forms, and their inventory data. This allows them to continue to work when they are disconnected from the internet.

Configuring the Mobile Server to create Offline Caches

The server the Lucity Services are installed must be able to make an HTTP request to the Lucity Mobile Server. The Lucity Mobile Server does NOT need to be able to make requests back to the services. This allows the Lucity Services to tell the Lucity Mobile Server to create the offline caches.
In the Lucity Administration Tool under System > Settings > Mobile tab fill out the URL for the Lucity Mobile Server Virtual Directory (Internally accessible version).
After these two steps are completed you will need to wait for the Offline caches to be created overnight.

Configuring Modules for Download

When Lucity mobile goes offline it automatically downloads data from all inventory modules. This can take a great deal of time so it does not download the data every time. Admins should configure how often it downloads using the Offline Mobile Cache Setup in Lucity Desktop or Web.

Configuring the Dashboard for Offline Mode

The dashboard controls what work order and work request data is saved to the tablet when it goes offline. To implement this functionality:

Set up one or more dashboard frames with data drill plug-ins that display the work order or request data that should be saved to the tablet.
On the frame, make sure to check the Mobile Offline Support box.

When a tablet is taken offline, the work orders and requests in those frames are saved to the tablet. The number of work orders and requests that are saved from each plugin is limited by the Maximum records to return per filter for offline use setting, which is located in Lucity Admin under System > Setting > Mobile tab.

Note: The number of work orders/requsts that can be transfered to a tablet is limited and varies from one device to another. Generally, it is more efficient to limit the number of work orders that are transfered to a tablet when it is taken offline. Therefore, the offline frames should not collect a large number of work orders.