Categories

Using the Problem Setup module, agencies can associate a Problem with one or more Work Categories. These relationships are used:

For example, an agency could use Categories to differentiate the Problem of a "Leaky Pipe" in a sewer system (Category: Sewer Repairs) from a "Leaky Pipe" in a sprinkler system (Category: Irrigation Repairs).

The Problem Setup > Categories grid lists all Work Categories associated with the selected Problem.

Open the Work > Administration > Work Flow Setup > Problem Setup module.
Click the button to expand the Problem Setup record to which you want to add a Category.
Select the Categories grid and click the button. The Categories form appears.
Choose a Category. (This is required field, and the Category must be unique to this Problem).
Click Select.
Choose a Priority.
Click Select.
Click the button to save the record. The selected Category now appears in the Problem Setup record's Categories grid.

Category	Specifies a class or division of work associated with this problem.
Priority	Indicates the default level of importance of applied to the Request, Work Order or PM records' Priority fields when the Category/Problem combination is selected.