Problem Notifications

Agencies can configure the Problem Setup module to automatically send a standard message to designated stakeholders when a user creates a Request or Work Order for a particular Problem. An agency can configure a Problem Notification to be sent via email or to generate a printed report.

Note that it is also possible to associate a Notification with a Problem through a linked Category. Learn how.

The Problem Setup > Notifications grid lists all Notification records associated with the selected Problem.

Open the Work > Administration > Work Flow Setup > Problem Setup module.
Click the button to expand the Problem Setup record to which you want to add a notification.
Select the Notifications grid and click the button. A new Notification record appears.
Use the Notification Label pick-list to select the Notification you created previously. The options in this pick-list come from the General > Notification Setup module.
Click Select.
Indicate which module(s) (Requests and/or Work Orders) should trigger the Notification.
Save and close the record.
The system is now configured to send the Notifications related to that Problem to the printer and/or email addresses listed in each Notification's Recipient List.