Email Setup

The Email Setup function provides settings to configure Lucity's connection to an organization's email server.

SMTP Setup

Open Lucity Web and click to open the Admin Portal.
In the menu on the left, select Email > Email Setup.
Configure the server through which the Email Generator will send messages.
- In the Server Address field, enter the email server's name.
- In the Port Number field, enter the port through which the Email Generator will access the email server.
- Mark whether the Generator should use TLS to access the email server.
  Note: If using TLS, the administrator must install the self-signed certificate for the mail server on the server running the Lucity Services. That certificate must be installed to the Trusted Root Certification Authorities store.
  
  Note: These settings are reflected in the Lucity Web > Admin Portal > Settings > System Settings > Settings with Custom Interface tab.
Configure the user through which the Email Generator will connect to the server.
- To enter credentials, click Change Credentials. This allows an administrator to edit the SMTP User and SMTP Password fields for this session.
- Enter the SMTP User and SMTP Password.
When changes are complete, click Save.

POP 3 Setup

Open Lucity Web and click to open the Admin Portal.
In the menu on the left, select Email > Email Setup.
In the POP 3 section of the dialog, configure the email server from which the Generator will retrieve emails.
1. In the Server Address field, enter the email server's name.
2. In the Port Number field, enter the port through which the Request Generator will access the email server.
3. Mark whether the Generator should use TLS to access the email server.
  Note: If using TLS, the self-signed certificate for the mail server must be installed on the server on which the services are being run. The certificate should be installed to the Trusted Root Certification Authorities store.
  
  Note: These settings are reflected in Lucity Web > Admin Portal > Settings > System Settings > Settings with custom interface tab.
Configure the email addresses that will generate Requests.
1. Click the Add button. The following pop-up appears:
2. Enter an Email Address and Password for the email address that will receive Request emails from clients.
3. If desired, provide the Default Problem Code. All Requests generated from this email address will automatically be assigned the designated Problem.
4. Click Save.
Configure additional email addresses as desired.
Click Test to check the connection.
When finished, click Save to preserve the POP 3 settings.


SMTP Settings
Server Address	States the STMP server's address.
Port Number	Indicates the port through which the email generator should connect.
Enable TLS	Directs the program to use Transport Layer Security. (This does not install a certificate.)
Test Connection	Forces the system to check whether the Lucity Services can connect to the SMTP server using the given settings. This setting employs the Lucity.EmailSetup.exe program located on the Lucity Services server to test a connection to the SMTP Server.
Change Credentials	Enables the SMTP User and SMTP Password fields. If the User and Password were filled out previously, the system clears the SMTP Password field when this option is enabled.
SMTP User	Indicates the Windows user through which the Email Generator should access the server.
SMTP Password	Specifies the password for the Windows user that is used to access the server.


POP 3 Settings
Server Address	Specifies the POP3 server's address.
Port Number	Indicates the port through which the Request Generator should connect to the POP3 server.
Enable TLS	Tells the program that it should use Transport Layer Security. (This does not install a certificate.)
Save	Saves the POP 3 settings.
Configured Addresses (POP3)
Change Credentials	Enables the Email Address and Password fields. If the Email Address and Password were filled out previously, the system clears the Password field when this setting is enabled.
Email Address	Specifies the email address to which the Request emails should be sent. This should be a special email address used only for this purpose; it should not be a individual user's email address.
Password	Specifies the password for the user.
Show Password	Displays the characters typed in the Password field. The system will only display the password until the Save button is clicked.