Before a agency can launch the Citizen Portal application, an administrator must designate a user through whom the Citizen Portal application will access the Lucity databases. That user must also have permissions to create Work Requests. These steps are performed within the Security program.
Default Setup
Several Groups and Users are pre-established when Lucity is installed. One of these default groups is the PublicWebGroup. That group, by default, includes a user called PublicWebUser.
The PublicWebUser is automatically designated as the login that the Citizen Portal application will use to log into Lucity.
If this Group and User have not been altered in the Lucity Security program, and both still have permissions, then the rest of these instructions are unnecessary. Proceed by creating the Request form.
If the User or Group has been deleted, follow the instructions in the links below.
Note: Technically, another group and username could be used. However, it is highly suggested that you use the default group and username.
After installing Web Citizen and setting up the PublicWebUser, the PublicWebUser login must be associated with the Lucity Web Citizen application. This tells Web Citizen to use this user login to access Lucity to create Requests.
This relationship should already be established by default; however, an administrator can verify the link through the following steps:
In the Lucity Administration tool, go to Lucity Web > Admin Portal > Settings > System Settings > Citizen.
In the Login ID use for Citizen Website field, verify or enter PublicWebUser.
How to add a user for Citizen Portal
