Mobile Server Setup

Installation

Before using Lucity/CS EAM Mobile or Lucity Warehouse, an agency must install the Lucity/CS EAM Mobile Server.

More information about installing Lucity/CS EAM Mobile Server

Network access

Lucity/CS EAM Mobile and Lucity Mobile Warehouse must be accessible to mobile devices by either installing it on a DMZ server or on an internal server accessible by VPN. However, the system is set up, the Lucity/CS EAM Mobile Server must be able to access the following resources on the network:

• SQL server hosting the Lucity/CS EAM database
• Lucity/CS EAM Document Server
• Lucity/CS EAM Report Server

  Note for clients running Lucity/CS EAM 19r2 or higher: Report Server architecture is now only accessed by Lucity/CS EAM Mobile Server, Lucity/CS EAM Services or Lucity/CS EAM Web. Users' individual browsers no longer need to be able to talk directly to the Lucity/CS EAM Report Server.

DMZ network

If the Lucity/CS EAM Mobile server is installed on a DMZ outside the firewall, it may have difficulty talking to network resources or even recognizing resources residing on the same server. This issue can often be resolved by updating the hosts file on the server on which Lucity/CS EAM Mobile Server is installed. You may need to make entries for the necessary network servers.

• Host name and IP address for the SQL Server
• External Host name and IP address for the DMZ server
• Host name and IP address for the server hosting Lucity Document Server
• Host name and IP address for the server hosting Lucity Report Server

  More information about hosts files

GIS network access

The Lucity/CS EAM Mobile Server and the device running Lucity Mobile must be able to independently access any GIS services used in the Lucity Mobile Map.

• You may need to include the ArcGIS server's host name and the IP address for the server in the Hosts file as discussed in the previous section.

Offline access

The server on which the Lucity Services are installed must be able to make an HTTP request to the Lucity Mobile Server in order to give users access to data offline. The Lucity Mobile Server does NOT need to be able to make requests back to the Services. This configuration enables the Lucity Services to tell the Lucity Mobile Server to create the offline caches.

Security

When setting up your mobile server to work with Lucity Mobile, CS EAM Mobile or Lucity Mobile Warehouse, you must meet the following security requirements:

Android

• TLS certificate required for devices running Android version 9

iOS

• TLS certificate with strong encryption
• TLS 1.2 enabled on your server
• Perfect Forward Secrecy enabled on your server

Testing Lucity/CS EAM Mobile Server

After the Lucity/CS EAM Mobile Server is installed, administrators should test the server to ensure that the application can access it. Using a machine or device that is not part of the local intranet—for example, an outside machine or a mobile device—is most effective.

How to test the Mobile Server

1. Open a web browser on your mobile device and type http://<Host Name>/<REST Service Directory>/Shared/VersionInfo.svc/current in the address bar.
   • <HostName> = The public-facing name of the web server.
   • < REST Service Directory> = The virtual directory that the Lucity/CS EAM Mobile Server installation created in Steps 6 and 7 of the Mobile Server installation.
2. The following web page will appear:

   

3. If this page does not appear, either:
   • The Lucity/CS EAM Mobile Server was not installed in a manner accessible to the mobile device (DMZ/VPN).

     or

   • The Host/REST Service Directory information is incorrect.