This function allows a single email notification to be sent on the Start Date of a Work Order, in addition to any notifications sent on the work order creation date.
Usually a work order is created shortly before the work needs to be done. All task notifications are sent when a work order is created. However, there are times when a work order is generated ahead of time, either manually or using a PM. In these cases it might be better to have a notification generate on the Work Order's start date reminding employees of the work.
The Start Date notification is sent by the nightly processes. The processes compares the actual date, work order Start Date, work order Creation Date. If the Start Date = Actual date AND Start Date ¹ Creation date then the Notification is sent.
Actual date
The web server's system date.
Work Order Start Date
The day that work should start on the work order.
Work Order Creation Date
The date automatically entered on the work order when it was created.
Users have the ability to override most of the automated Work Order Notifications simply by checking the appropriate Override box on the Work Order form before saving the record. When one of the Override fields is marked, the system does NOT send the corresponding Notification.
Override Fields
Leadworker
Prevents the system from sending the Leadworker Notification for the particular Work Order.
Overdue
Prevents the system from sending the Overdue Task Notification for the particular Work Order.
Work Order Overdue Notifications can also be globally overridden by enabling the Disable Work Order Overdue Notifications item in Lucity's Work Options.
Problem
Prevents the system from sending the General Problem Notification for the particular Work Order.
Problem Notifications may also be overridden in the Work Request module.
Supervisor
Prevents the system from sending the Supervisor Notification for the particular Work Order.
Task
Prevents the system from sending the General Task Notifications for the particular Work Order.
Note:Start Date, Priority Change, Work Order Completion, and Status ChangeNotifications CANNOT be overridden.
How To Setup a Task To Send a Notification on the Start Date
Note: The notification template must have these values
After creating the template, go into the Work Flow Setup > Task module.
On the Notifications tab
Using the Start Date Notif field select which email notification will be sent to the work order supervisor.
In Work Flow Setup > Employee > Contact Info tab the Email field must be filled out for the supervisor to receive the notification.
After completing the above setup, every time the task is used as the Main Task on a work order, the supervisor will receive a notification on the work order's start date, if the work order was created ahead of time.
Note: The Work Task must be selected as the Main Task on the Work Order for the related notifications to be sent.
What causes the Start Date Notification to be sent?
