Priority Change Notification

The priority change notification is sent if the Priority field on the Work Orders > WO tab is changed and the record is saved.

While the notification itself is created in the General > Notification Setup module, it is in the Work Flow Setup > Work Tasks module where the Priority Change notification is selected.

Both the Work Order Supervisor and anybody on the recipient list in the Notification Setup module will receive the email.

Note: An employee must be flagged as an active employee, and a lead worker or supervisor to receive the corresponding notifications. They must also have the Email field filled out on their employee record.

Users have the ability to override most of the automated Work Order Notifications simply by checking the appropriate Override box on the Work Order form before saving the record. When one of the Override fields is marked, the system does NOT send the corresponding Notification.

Override Fields

Leadworker	Prevents the system from sending the Leadworker Notification for the particular Work Order.
Overdue	Prevents the system from sending the Overdue Task Notification for the particular Work Order. Work Order Overdue Notifications can also be globally overridden by enabling the Disable Work Order Overdue Notifications item in Lucity's Work Options.
Problem	Prevents the system from sending the General Problem Notification for the particular Work Order. Problem Notifications may also be overridden in the Work Request module.
Supervisor	Prevents the system from sending the Supervisor Notification for the particular Work Order.
Task	Prevents the system from sending the General Task Notifications for the particular Work Order.

Note: Start Date, Priority Change, Work Order Completion, and Status Change Notifications CANNOT be overridden.