Work Order Completion

The Employees assigned as Supervisors on Work Orders can be sent email notifications informing them when their Work Order is complete.

FAQ

What determines when a Work Order is complete?

Where is this notification set up and who receive it?

How can Work Notifications be overridden?

 

How To Set Up a Task To Generate a "WO Complete" Notification

  1. Create an email template in the General > Notification Setup (Notification Setup, http://help.lucity.com/webhelp/v201/desktop/index.htm#22846.htm) module.

    Note: The notification template must have these values

    notif11

  2. After creating the template, go into the Work Flow Setup > Task module.
  3. On the Notifications tab
  4. In Work Flow Setup > Employee > Contact Info tab the Email field must be filled out for the supervisor to receive the notification.

    employee_Contact

  5. After completing the above setup, every time that the task is used as a Main Task on a work order, the supervisor will receive an email notification when the work order is completed.

Note: The Work Task must be selected as the Main Task on the Work Order for the related notifications to be sent.