Other Sources of Help

In Lucity Desktop


Field Captions	Hover the mouse pointer over a field in Lucity Desktop. If there is extra information about that field a popup will appear.

Clients Only Site - support.lucity.com

ACT Manuals	These manuals are from Lucity's annual user conference. They cover a variety of topics and typically work through the topic from start to finish.
Data Dictionaries	These dictionaries provide information about the Database structure and fields in the Lucity databases.
Release News	Information about the latest releases.
Service Pack Information	Information about the latest service pack.
Online discussion forums	This is a place to ask other Lucity users questions and share ideas regarding all aspects of the software suite. No account is required to view existing topics in the forum. However an account is required to reply to a post or start a new topic. To sign up for a forum account, click on the "Register" link at the top of the main discussion forum page or click on this link.

Asking Lucity for Help

We're happy to help. If you are having trouble with the program or can't find the information you are looking for Lucity provides several avenues to ask for support:

Online Help desk	Sign up for the Lucity Online Helpdesk when there are questions, and problems that you can't find an answer for. Emailing support@lucity.com will automatically enter a ticket into the help desk. You can send this email directly from Lucity Desktop by going to `Help > E-Mail Lucity > Software Support`.
Call in to Support	Give us a call at 1800-492-2468 x2
Request Information	You can email Lucity for Lucity Desktop to request specific information by going to `Help > E-Mail Lucity > Information Request`.

Other Help guides

Lucity Web	Provides information about the Lucity Web application
Lucity Administration Tools	Provides information about the Lucity Administration Tool, and all of the settings it controls. Also provides information about setting up special functionality. This can be launched from the Lucity Admin tool, or can be found at `C:/Program Files/Lucity/bin/LucityAdmin.chm`*
Lucity Security	Provides information about the Lucity Security program. This can be launched from the Lucity Security program, or can be found at `C:/Program Files/Lucity/bin/security.chm`*
Lucity Mobile	Provides information about the Lucity Mobile app for Android.

* Path may change depending on where Lucity was installed.