Field
Function
Permissions
Button text for send email button *
Controls the text that appears on the Send Email button on the Citizen Portal form.
App Admin
Footer line in email ****
Controls the footer that is included on all emails sent by the system.
App Admin
From Email Address
Sets the default email address that is listed as the sender on most email notifications.
App Admin
Generate email on Work Request that is created with a CLOSED status
Generates a "Thank You" email to the customer Requester of a Work Request that is created with a CLOSED status (>= 950).
- Note: When TRUE, Work Request must also have other criteria present in order to generate email (problem code filled in "Active" and problem code "thank you" flag checked).
App Admin
Header line in email ****
Controls the header that is included on all emails sent by the system.
App Admin
Include a hyperlink to the web application in emails sent from the desktop software *
Adds a hyperlink back to the related Lucity Web Work Order/Request to any email notifications generated by Lucity Desktop.
App Admin
Include Client name on the subject of every email
Adds the name of the Lucity client to the subject line of every email except those generated by the Citizen Portal. This feature enables administrators to easily determine whether a message originates from a test or production system.
App Admin
List of email addresses for system health notifications
Controls which email addresses receive various system-health emails, including:
- daily messages that indicate whether the nightly processes succeeded;
- the weekly email that identifies documents on the document server that are not attached to a Lucity record;
- alerts indicating that admin permissions (Lucity App Admin, Lucity IT Admin, or Security Admin) have been granted, revoked, or denied; and
- alerts indicating that parts reconciliations errors exist (which should be reported to Lucity Support).
- alerts indicating that a log table in the database has more than 10 million records. (ex CMGISTASKSLOG) Records in the indicated table can be deleted.
Enter a comma-delimited list of email addresses.
IT Admin
Maximum size for email document in mb
Limits the size of documents that can be attached to an email in Lucity. Requires a restart of the affected application to take effect.
IT Admin
Reprocess Email Timeout
Default 10 min
Time in minutes to reset emails pending emails to be processed again. This helps to capture and send emails that failed to send due to the services failing.
IT Admin
Request Generator adds a link to the request in the response email *
The Request Generator adds a link to the request in the reponse email.
App Admin
Request Generator allows attachments *
Controls whether requesters can use attachments to the message they send. If this option is enabled, the attachments are added to the original Request's document list. A maximum of 10 attachments are allowed, and attachments are only added to the request if it meets the size limitations for uploads.
App Admin
Request Generator allows replies to response email *
Controls whether requesters can respond to the automatic message they receive in reply to their original Request.
If this option is enabled, the responses are added to the original Request. If this option is disabled, responses generate new Requests.
App Admin
Request Generator reply email body *
Establishes the body of the email that is automatically sent to requesters when they update a Request by replying to the original email.
App Admin
Request Generator reply email subject *
Controls the subject of the email automatically sent to requesters when they update a Request by replying to the original email.
App Admin
Request Generator reply to be sent when Request not found *
Outlines the automatic response sent to customers who send an email in reference to a Request that doesn't exist.
App Admin
Request Generator response email subject *
Controls the subject of the email that is automatically sent to requesters when they send an email that generates a new Request.
App Admin
Request Generator response email text *
Establishes the body of the email automatically sent to requesters when they send an email that generates a new Request.
App Admin