Cause Setup

Lucity's Work Cause Setup module allows an agency to document the natural events or other circumstances that create problems that generate work. When a user creates a record in this module, the item is added to the Causes pick-list that appears throughout the Lucity's Work program.

The module can also be used to link Causes to Work Categories.

Problem vs Cause

Be careful not to confuse a problem with a cause. Lucity enables agencies to track both the problem that leads to a Work Request and its cause. Therefore, it's important that administrators understand the distinction.

• A problem is a matter or situation that triggers a Request for a Work Order (e.g., a sewer backup, a missing street sign, a pothole).
• A cause is the event or circumstance that creates a problem that necessitates a Work Order Request (e.g., flooding, a tornado, a lightening strike, vandalism, natural age and wear).
  

  Example 1

  A severe flood washes out part of a road. The damaged roadway is the problem that requires work; its cause is the flood.

  An agency could filter its Lucity Work Orders by Cause to determine how many work hours were related to flood response.

  Example 2

  Every year, the City coats its roadways with with a thin surface treatment to seal cracks and pores. "Asphalt cracks" is the problem; its cause is simply "Preventative maintenance."

  The City could filter its Lucity Work Orders by Cause to determine what proportion of its work was proactive (preventative maintenance) vs reactive (due to unforeseen circumstances).

Common Tasks

To access the Cause Setup module, select Work > Administration > Work Flow Setup > Cause Setup.

How to create a Cause Setup record

How to associate a Category with a Cause

Relationships