Email Examples
To help agencies begin using Email Notifications , Lucity provides the following email notification examples. Feel free to copy and paste them into the Notification Setup module and then modify them to meet your agency's needs.
Work Requests
Assigned as Supervisor
Subject:
New Work Request
Body:
You have been assigned a new work request:
Request: [RQ_NUMBER]
Problem: [RQ_PROB_TY]
Priority: [RQ_PRTY_TY]
City Name - Public Works
Based on Problem
Subject:
There is a new request for [RQ_PROB_TY]
Body:
Request: [RQ_NUMBER]
Priority: [RQ_PRTY_TY]
Supervisor: [RQ_SUPR_TY]
City Name - Public Works
Customer Thank You
Subject:
Thank you for your request.
Body:
Thank you for entering your request and bringing the problem to our attention. We will look into it right away and let you know when it has been addressed.
Number: [RQ_NUMBER]
Problem: [RQ_PROB_TY]
Location: [ADDRESS:RQ_LOC_BDG,RQ_LOC_B2,RQ_LOC_DIR,RQ_LOC_PT,RQ_LOC_STR,RQ_LOC_TY,RQ_LOC_SFX]
For inquires about your request, please call 555-555-5555.
City Name - Public Works
Customer Complete
Subject:
Your request is complete!
Body:
We would like to inform you that your request was completed on [RQ_STAT_DT].
Number: [RQ_NUMBER]
Problem: [RQ_PROB_TY]
Location: [ADDRESS:RQ_LOC_BDG,RQ_LOC_B2,RQ_LOC_DIR,RQ_LOC_PT,RQ_LOC_STR,RQ_LOC_TY,RQ_LOC_SFX]
Thank you again for bringing the issue to our attention. If you have any other questions about this matter, please call 555-555-5555.
City Name - Public Works
Work Orders
Supervisor / Leadworker
Subject:
New Work Order
Body:
You have been assigned a new work order:
Request: [WO_NUMBER]
Category: [WO_CAT_TY]
Problem: [WO_PROB_TY]
Main Task: [WO_ACTN_TY]
Priority: [RQ_PRTY_TY]
Starting Location: <#BeginRepeat 1 WKORDERLOC #> [ADDRESS:WL_ADR_BDG,WL_ADR_DIR,WL_ADR_PT,WL_ADR_STR,WL_ADR_TY,WL_ADR_SFX] <#EndRepeat#>
This work order relates to the following assets:
<#BeginRepeat * WKWOASSET #>[AS_CAT_TY] [AS_LINK1] [AS_TEXT1]<#EndRepeat#>
City Name - Public Works
Overdue
Subject:
Work Order [WO_NUMBER] is overdue.
Body:
This is to notify you that work order [WO_NUMBER] is overdue.
This work order was created on [WO_STRT_DT] and estimated to have been completed by [WO_PRJ_DT].
If this work is already complete, please log into Lucity and complete the work order. If it is not complete, please finish the work as soon as possible.
City Name - Public Works
Completed
Subject:
Work Order Complete
Body:
This is to notify you that the [WO_ACTN_TY] task on Work Order [WO_NUMBER] is complete.
City Name - Public Works
Priority Change
Subject:
ATTN: Change in Work Order Priority
Body:
The priority on work order [WO_NUMBER] has changed to [WO_PRIORTY].
Please review this work order for any other changes.
City Name - Public Works
Fleet
Operator Notice
Subject:
Vehicle Maintenance
Body:
This is a notice that your fleet vehicle [FL_VEH_CD] [FL_VEH_TY], is due for maintenance.
Please bring it into the shop as soon as possible or call 555-555-5555 to set up an appointment within the next week.
City Name - Public Works