Category-Level Security

Category-Level Security provides administrators a way to limit what types of work orders and requests users can Add, Edit or Delete. Each user will have some sort of permission level with each category. When they view or add a work order the system checks the selected category to see if they have permission to add, edit, or delete that work order. If they do not have the proper permission as setup in this module they will not be able to complete the action.

Example

All of your employees need access to the work orders or requests modules, however you don't want users from the sewer department editing or deleting work orders or requests for the water department. You can select all of the sewer users and give them permissions to the sewer categories, but not give them permissions to the water categories. When the sewer users look at a water work order/request they will not be able to edit it or delete it.

Considerations