Employees can be sent Supervisor and Lead Worker Notifications from a work order. These notifications are designed to let an employee know when they have been assigned as the supervisor or lead worker on a work order.
While the notification itself is created in the Notification Setup module, it is in the Work Flow Setup > Employee module where the supervisor work order notification or lead worker notification are selected for a particular employee.
Both the Supervisor/Leadworker, and anybody on the recipient list in the Notification Setup module will receive the email.
Supervisor and lead worker notifications are sent whenever a new work order is saved. The email might not be received immediately, depending on system settings in the Lucity Administration Tools.
Most Work OrderNotifications can be overridden. Before saving a Work Order, check the corresponding Override box. (See screenshot below.) When any of these checkboxes are marked, the system will NOT send the corresponding notification.
Leadworker
Prevents the system from sending the Leadworker Notification for the particular Work Order.
Overdue
Prevents the system from sending the Overdue Task Notification for the particular Work Order.
Work Order Overdue Notifications can also be overridden by enabling the Disable Work Order Overdue Notifications item in Lucity's Work Options.
Problem
Prevents the system from sending the General Problem Notification for the particular Work Order.
Problem Notifications may also be overridden in the Work Request module.
Supervisor
Prevents the system from sending the Supervisor Notification for the particular Work Order.
Task
Prevents the system from sending the General Task, Work Order CompletionDate, and Priority Change Notifications for the particular Work Order.
Note:Start Date, Priority Change, and Status ChangeNotifications CANNOT be overridden.
How To Create a Supervisor or Lead Worker Notification
If the Notification is being sent as an email the Email field must be filled out.
After completing the above setup, every time the employee is selected as the supervisor or lead worker on a work order, they will receive the notification.
Note: The same notification template can be used for multiple employees.
Where are Employee Notifications Setup and Who Receives Them?
