Several tools in the Lucity Web Map use ArcGIS pop-ups to display asset data in the map. Each organization can configure pop-ups differently using their ArcGIS system.
Lucity Configuration
There is no configuration within Lucity to make this work. By default the Lucity Web Map displays whatever pop-up has been configured for a layer. If no pop-up has been configured a basic pop-up is generated on the fly to display asset data.
ArcGIS Configuration
The following ESRI articles talk about how to configure pop-ups in ArcGIS.