Click the username drop-down in the top-right corner of the screen and select Change Password. The following pop-up appears:
Enter the Current Password.
Enter the New Password and enter it again in the Confirm New Password field.
Check the Show Passwords box to view what you're typing.
Click OK. The password is changed.
Note: The minimum length of the password is set by an agency's system administrators. The maximum password length is 20 characters. Passwords are case sensitive and can use any standard characters and symbols. (UTF 8 characters)
Password Requirements
An agency controls the level of security it requires for users' Lucity Web passwords. Password requirements are set by administrators.
When setting or changing a password, consider your agency's standards for the following password factors:
Length: The password must have at least one character; however, an agency may require a specific minimum/maximum number of characters.
Complexity: The password might require three of the following:
an uppercase letter,
a lowercase letter,
a number, or
a special character.
Frequency: Some agencies may require users to update their Lucity passwords after a designated number of days. In such cases, the system automatically prompts the user to change their password.
Contact your agency's Lucity security administrator if you have problems logging in to Lucity Web.
How to change a password 