Lucity Email Generator

1. Have your IT department create an email address to receive request emails.
   • You may setup several if you have different departments receiving request emails.
2. On the machine on which Lucity Services are installed, go to Start Menu > All Programs > Lucity Services > Lucity Request Generator Setup.
3. Select the Client that is to be configured and log in. The following pop-up appears:

   

4. Configure the email server from which the Generator will retrieve emails.
   1. In the Server Address field, enter the email server's name.
   2. In the Port Number field, enter the port through which the Request Generator will access the email server.
   3. Mark whether the Generator should use SSL to access the email server.

      Note: If using SSL, the self-signed certificate for the mail server must be installed on the server where the services are being run. The certificate should be installed to the Trusted Root Certification Authorities store.

      Note: These settings are reflected in the Lucity Administration Tool, under System > Settings > Settings with Custom Interface tab.

5. Configure the email addresses that will generate Requests.
   1. Click the Add button. The following pop-up appears:

      

   2. Click Change Credentials. This allows you to edit the Email Address and Password fields for this session.
   3. Enter an Email Address and Password for the email address that will receive Request emails from clients.
      • You can use the Show Password feature to display the password for this session.
   4. If desired, provide the Default Problem Code. Then, all Requests generated from this email address will automatically be assigned the associated Problem.
   5. Click Test to make sure the Generator can connect to the email account.
   6. Click Save.
6. Configure additional email addresses as desired.
7. When finished, click Save.

Run the configuration for each additional client.