Linking Work Orders

To link a work order with the current request, complete the following steps:

Right-click in the grid and select Associate Work Orders With. The following drop-down menu will appear.
Select the characteristic(s) that you want the linked work order and the request to have in common. Each characteristic is described below.

If You Select:	This Will Happen:
Same Problem	You will link all work orders that have the same problem as your request.
Same Infrastructure	You will link all work orders that have the same affected asset as the request.
Same Problem and Infrastructure	You will link all work orders that have the same problem and affected asset as the request.
Street Block	You will link all work orders with a street address within a street block of the problem's location in the current request.
Work Order Number	A dialog window will open prompting you to enter the number of the work order you wish to link to the current request.
Any Incomplete Work Order	You will see a list of all incomplete work orders to select from.

When you link a Work Order to a new Request, the Request status will change from "1 - New Request" to "2 - Assigned to WO". The Request status will NOT change if its current status is greater than 950 (a closed request).
Note: When the current request is linked to a pre-existing work order, it will be attached to all requests and work orders that were already linked together. You cannot disassociate the current request from individual requests or work orders in the group; however, you can disassociate the current request from the entire group.