Entering a Help Desk Ticket

1. To enter a Help Desk ticket, go to our online Help Desk page. If you do not currently have a Help Desk account, you can register for one using the "sign up here" link on the Help Desk login page, or click on this link.

   Note: The Help Desk also includes a searchable knowledge base, similar to a list of Frequently Asked Questions.

2. After logging in to the Help Desk, enter a new request by clicking Add at the top of the screen. Use the form provided to enter details of your request. This should include:
   • The Lucity category it concerns (i.e. GIS, Work, Reporting, etc.),
   • The version of the program you are running (6.76, 7.0, etc.),
   • The database platform you use (Access, SQL Server, Oracle), and
   • A detailed description of the problem.

   Important: Please log only one issue in each call. This allows us to easily distribute them among the appropriate members of our support team.

3. Click Submit when your request is complete. Your request will be added to the support queue and routed to the appropriate technician. You should receive an email message confirming your submission along with your request ID. All email replies will contain a direct URL link to the Help Desk issue.